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OTD Attends Destinations International Visitor Services Summit

Destinations International Summit

As part of OTD’s continued efforts to maximize resource impact and improve customer experiences, Marci Ross, Assistant Director of Tourism Development, OTD; and Casey Keyfauver, Customer Contact Programs Manager, OTD, joined a Maryland delegation to the Destinations International Visitor Services summit in Columbus, OH, September 24-26. Maryland attendees included Cindy Yount, Visitor Center Manager, Visit Frederick, and John Fiesler, Executive Director, Visit Frederick, who spoke at the event. Destinations International is the world’s largest resource for destination organizations, providing resources to educate members with the goal to drive destination economic impact, job creation, community sustainability and quality of life through travel. More than 140 professionals attended the three-day conference which focused on best practices in volunteer program management, DMO revenue generation, security, technology, and more.

Pictured: (Left to right) Casey Keyfauver, Customer Contact Programs Manager; Marci Ross, Assistant Director of Tourism Development, OTD; Cindy Yount, Visitor Center Manager, Visit Frederick and John Fiesler, Executive Director, Visit Frederick.