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OTD Staff Attends Southeast Travel Counselors Alliance Conference

Maryland Office of Tourism Welcome Center staff attended the 2018 Southeast Travel Counselors Alliance Conference in Roanoke. The primary focus of the conference is to discuss best practices in Welcome Center, Call Center, and Fulfillment services in the region. This year’s conference had a record attendance and included topics around marketing, industry relations, visitor experience, revenue opportunities, operations, staffing, emergency preparedness and technology.