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Two Maryland Welcome Centers Receive TripAdvisor Certificate of Excellence

Donna Karn, Travel Counselor and Jeanie Newcomer, Supervisor, both of Sideling Hill Welcome Center.

The Sideling Hill Overlook & Rest Area in Hancock and the Mason Dixon Welcome Center in Emmitsburg have both received 2017 TripAdvisor Certificate of Excellence designations. Founded in 2010, the Certificate of Excellence honors hospitality businesses that consistently deliver great service and that have achieved uniformly excellent traveler reviews on TripAdvisor over the past year.

The awards come as OTD has expanded Welcome Center hours to seven days a week. “We are very proud of the tradition of customer service excellence exemplified by the staff at all eight state-operated welcome centers,” said Casey Keyfauver, Acting Customer Contact Programs Manger, OTD. “We look forward to adding more TripAdvisor Certificates of Excellence to our resume next year.”

Pictured (left to right): Donna Karn, Travel Counselor and Jeanie Newcomer, Supervisor, both of Sideling Hill Welcome Center.